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Support
Something is broken, a syllabus did not extract correctly, or you cannot get into your account.
support@ecampusdesign.netBilling
Subscriptions, receipts, plan changes, and charges you do not recognize.
billing@ecampusdesign.netPrivacy
Data access, export, correction, and deletion requests, or questions about how your syllabi are handled.
privacy@ecampusdesign.netEverything else
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hello@ecampusdesign.netReporting an extraction problem
If a syllabus came back wrong, the fastest fix comes from a message that includes:
- the course name as it appears in your plan;
- what the plan says versus what the syllabus actually says, for at least one specific item;
- whether the file was a PDF, a Word document, or a scan or photo;
- the email address on your account.
Please do not send the syllabus as an attachment unless we ask. In most cases we can reproduce the problem from the copy already in your account.
Before you write
Two questions come up constantly, and the answers are already written down. How your uploaded syllabi are handled, including the fact that their contents are processed by Anthropic’s API, is covered in the Privacy Policy. Billing, renewals, and cancellation are covered in the Terms of Service.